Drexel University Libraries seeks a motivated and creative manager to lead the Libraries’ Information Assistance Program. The program supports efforts to empower the Drexel community with effective processes of finding, accessing, evaluating, and using information through guidance and personal consultation. Reporting to the Director, Library Services, the manager develops quality client experiences for inquiries made via the Libraries’ cyber platform, physical sites, or directly with staff regardless of whether the expected response is a simple statement of fact, suggestion of a tool or resource, or an extended information consultation. The manager leads a team of 2-4 librarian direct reports, several matrixed librarians, and a dozen or more matrixed library staff to collaboratively work with faculty, librarians, and students to provide intuitive assistance with information.
For more information and to apply: https://careers.drexel.edu/en-us/job/497935/manager-information-assistance
