
Oversight of all Financial, Personnel, Human Resources, Membership, Recruitment, and Nonprofit Administration;
Directs PALCI strategic planning and partnership activities
Leads and supports PALCI governance in partnership with the PALCI Board of Directors

Support for organizational transparency by assisting PALCI staff in activities related to governance, program support, accounting, and communications
Coordination and support for the operations-focused needs of grant-funded / time-limited projects and initiatives as assigned

Oversight, leadership and direction for key PALCI programs
Directs a portfolio of strategic initiatives with a focus on applying PALCI’s consortial scale and distinctive strengths to collaborative collections building, acquisition, and management in order to increase cost-effective access to information and services
Leads PALCI community engagement

Lead responsibility for management, implementation, and day-to-day support and coordination of PALCI’s member-facing services and its resource sharing program.
Oversees member information and support interactions with PALCI, creates documentation, and fulfills PALCI Members’ information and support needs.

Troubleshooting, documentation, and coordination for system and service implementations, integrations, and migrations in concert with PALCI service providers.
Support for member engagement through excellent customer service in order to enhance satisfaction and maximize the value delivered through PALCI programs and services.